How to use this Help / FAQ

The information below is structured around the Gas for Life main functions. Use the Table of Contents below or the "Find" feature in your browser to locate information. Please also read the Rules.

Having a problem logging in? Click here.

Table of Contents
To advance to information about each function, click on the link below:

Register

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  1. Do I need to pay money to play?

    No. It's completely free. You just need an Access Code available from a participating 76®, Phillips 66® or Conoco® retail station between June 1st and July 31st, 2008. Please refer to the rules for more details.

  2. I haven't registered yet. Can I play anyway?

    No, you do need to complete the brief registration form first.

  3. How do I register?

    From any Gas for Life page, click on the "Register" link. Once at the registration page, enter the relevant information in the fields. When you're done, click to submit your information.

  4. I don't have e-mail yet. How do I get a free e-mail account?

    You can get free accounts that you can access through your browser from a number of places on the web. Yahoo! Mail and MSN Hotmail are excellent in this regard.

  5. May I register multiple times and play on more than one account?

    No. Once you have registered, there's no need to do so again. You can then play once per day. Please refer to the Official Rules for more details

  6. My e-mail address is rejected. Why?

    An e-mail address may be rejected because it contains a ! (exclamation mark) or some other character that is not allowed. Also, any particular e-mail address may be registered only once.

  7. My husband/wife/son/daughter/sister/brother/friend and I want to both play using the same e-mail address but the system won't let us. What should we do?

    One of you should get a different e-mail address. See above about getting a free e-mail account through your web browser.

  8. I type in my e-mail address and password, but I get an error message and am not allowed to view any of the restricted access pages. What should I do?

    You may have mistyped your e-mail address or password. You may try again or see the next question...

  9. I've forgotten my password, what should I do?

    Use this form to reset your password. Also, see the next section for common problems people have when logging in.

  10. My e-mail address has changed. How can I get my new address in your records?

    Please contact Technical Support. Just let us know your original e-mail address as well as your new one and we will update our records for you.

Login

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  1. I'm having problems logging in, what should I do?

    Have you registered yet? If not, you must do so before you can log in. See the previous section. If you have registered, and you get a message telling you that "Your Email Address or password does not match our records", then here are some possible reasons:

    • Typing your ISP username or screen name (e.g. for AOL) instead of your Email Address
    • Typing your actual name instead of your Email Address
    • "Logging In" is not the same as "Registering"

    You only need to register once for the entire time you play in the contest (see the previous section). Among other things, when you register you will enter an "Email Address" and "password" which will allow you (and only you) to "log in" when you are prompted to do so.

  2. I've logged in with the correct Email Address and password, why did it not log me in?

    To login to this site you will need to have cookies enabled, if you do not have cookies enabled, you will not be able to play the game. If you do not know how to enable cookies, use the Technical Support page.

  3. I've forgotten my password. What should I do?

    You can reset your password. If this doesn't help, use the Technical Support page to tell us as much as you can remember about your registration information and what you would like your new password to be.

  4. How can I tell if I'm logged in correctly?

    Your Email Address appears in contest link menu.

  5. The Email Address on the link menu is not mine. What happened?

    Someone else was logged into the contest before you from the same computer. If you click on the "[Change User]" link that appears you will be taken to the login page to switch to your own account.

  6. How do I switch to another account so that my husband, wife, son, daughter, sister, brother and/or friend can also play from the same computer?

    Click on the "[Change User]" link that appears after your Email Address and/or on the link menu.

Play Now

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  1. What are the System Requirements?
    • PC (9x/ME/NT/2K/XP):

      IE 6 or greater or Firefox 1.0.6 or greater with cookies and JavaScript enabled

    • Mac PowerPC or greater:

      IE 6 or greater or Firefox 1.0.6 or greater with cookies and JavaScript enabled

    • Mac:

      IE 5 or greater or Firefox 1.0.6 or greater

    • Linux, Solaris:

      RedHat 7.3 or greater or Mozilla 1.1 or greater

    • WebTV:

      not supported yet

    • If you have a supported browser but your plug-in is older than the most recent version, this page will detect the version of the plug-in and redirect you to Macromedia's website to automatically download the latest version of the plug-in.

  2. How do I play?

    Once registered, Go to the Play Now page and follow the instructions you see there.

  3. What game codes have I previously played?

    Go to the My History page to see the Access Numbers you have already played.

  4. I'm having problems entering the game?

    Have you registered yet? If not, you must do so before you can play. See the previous section. If you have registered, and you get a message telling you to "Log In with your E-mail Address and Password", then here are some possible reasons:

    • Cookies may be disabled (Firefox 1.0.6)

      Firefox 1.0.6 has a very stringent security policy in regards to cookies by default & will not allow you to use cookies unless you alter your Privacy Preferences.

      1. Go to Tools > Options

      2. Select Privacy

      3. Check "Allow sites to set cookies" or "Accept Cookies from site", when you are done click on OK.

    • Cookies may be disabled (IE 6)

      If you are using IE6, please follow these instructions to enable your "cookies":

      1. Click on the "Tools" link on your browser, go to "Internet Options" and click on the "Privacy" tab.

      2. You will see a button marked "Advanced", click on it, and then put a check mark in the box that says "override cookie handling", when you are done click on OK and then OK again.

      3. Proceed to enter your e-mail on the page and try again.

Flash Game Requirements

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  1. Flash Player Version Required

    To play this game you need Flash Player 9 or higher. If this game is not working on your computer and you're not sure of your player version visit the Flash Player home page to upgrade to the most recent version.

  2. Problems with your Flash Player?

    If your flash player is up to date and you are still having problems loading the Game, visit the Adobe Flash Player Support Center.

  3. Flash is correctly installed but the game will not load or play.
    • Flash will not load: (Popup Blockers and Flash)

      Some pop up blockers also block Flash content. Disable your pop up blocker and reload the page.

    • Flash will not load: (Internet Explorer Settings on a Macintosh)

      On the Macintosh there is a setting in Internet Explorer to enable plugins.

      1. Go to Explorer > Preferences

      2. In the Preferences dialog box, select Web Content under Browser Display.

      3. Then ensure that the Enable Plugins option is selected.

    • Flash Game loads but will not play (Internet utilities or Anti-Spyware tools blocking ActiveX)

      Some Internet Utilities and spyware blockers, such as Norton Internet Utilities, may block flash content or not allow full functionality in Flash games. Change the settings in your internet utilities to allow Active X from Adobe Flash, or disable the program temporarily to play the game.

    • A Quicktime logo appears instead of the movie

      There is a conflict between the Flash Plugins for Quicktime and Adobe Flash running on your computer.

      You will need to edit your preferences in Quicktime in order to allow the Adobe Plugin to work.

      In Quicktime

      1. Edit > Preferences > Quick Time Preferences

      2. File Type Associations > Miscellaneous

      3. Uncheck the box for Flash File

      4. Click OK

      5. Then close Quicktime

Technical Support/Feedback

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  1. If you've read all of the relevant sections here and are still having problems, or you would simply like to give us some feedback on the contest, please use our Technical Support page.